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As the 2021 NBA season tips off, many NBA teams are now looking to reopen their venues, and to host a limited number of fans in the stands. The top priority for all sports teams is to ensure the safety of their fans. Teams are implementing many COVID-19 safety measures — social distancing, contactless mobile ticketing, no bags, masks — for fans who attend games.

We have been working with teams to provide a digital health-screening form inside the team’s mobile app.

  • The fan signs in to access their mobile tickets to enter the arena.
  • The fan’s name is presented with a list of health-screening questions.
  • The fan must verify that they have not tested positive for COVID-19.
  • The fan must verify that they have not been around anyone who has symptoms of COVID-19 in the last 14 days.
  • The fan must verify that they have not experienced any of the listed symptoms of COVID-19.
  • Only on verifying this information, is the fan allowed to access their mobile tickets.

This simple measure is effective in helping teams implement protocols to allow fans to have a safe, enjoyable, and fun return to the arena for home games.

We worked closely with Brooks Steele, Senior Mobile Product Manager at the Utah Jazz on implementing this mobile health-screening check inside the Utah Jazz mobile app, and it has been in use in the 2021 NBA season. The Jazz use push notifications on game-days to remind fans that this health-screening is mandatory for entrance to the arena.

Our first priority in hosting games at Vivint Arena is the health and safety of our guests and employees. A COVID-19 health screening through our Jazz app has been an integral part of our comprehensive reopening plan to allow a limited number of fans. The use of technology to ask questions that yield a green screen for entry has been well received by our fans who appreciate the added safety measure.
— Brooks Steele

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